Frequently Asked Questions (FAQ)

1. Quotes
2. Delivery
3. Terms and Conditions/Payment
4. Placing Orders
5. Guarantee/Warranty
6. Glazing
7. Finishing
8. Repainting/cleaning
9. Which window?
10. Vat Reductions
11. Installation



1. What can you tell me about quotes?
We provide potential customers with free quotes. The price offer built into a quote is valid for a period of 30 days from the date on the quote letter. All prices quoted include delivery, but are exclusive of VAT. We provide a separate price for installation.


2. How long will delivery take?
The company’s standard delivery time is approximately 8 – 11 weeks from receipt of the signed quotations, order form and 60% deposit.


3. What are the terms and conditions?
Our full terms and conditions are included with any quotation we supply.
For orders including installation: 60% deposit in advance, to be transferred to Albo’s bank account. 30% to be transferred two weeks before delivery and the remaining 10% balance paid on delivery.
For orders without installation: 60% deposit in advance, to be transferred to Albo’s bank account. Remaining 40% to be transferred two weeks before delivery.


4. Placing Orders?
Albo UK provides the customer with fully dimensioned drawings of all windows and doors. The quotation also contains all technical information on the type of glazing and u-value etc.
We ask that the customer checks the quotation thoroughly to ensure that we have interpreted their requirements correctly. The customer should sign off this quotation when placing an order.


5. Guarantee/Warranty
5 years for painting, hardware, glazing and door unit.
10 years for aluminium clad system.


6. Glazing
Our standard windows come with low energy double glazing with a U-value of 1.1w/m2K, all glazing units are argon or krypton filled to improve the u-value. We offer a wide variety of glazing options including triple glazing and heat mirror. Of course all glass doors meet with the building regulations part L and have safety glass fitted as standard. More info.


7. Finishing
Sikkens-Four-layer surface finish system; in-depth impregnation, colour impregnation, high pressure coating with 150 µm glazing. This advanced system provides a barrier against severe weather conditions whilst allowing the timber to breathe actively. Temperature and humidity changes are compensated for by the high elasticity of the paint coating resulting in a highly durable surface finish. If you require a different paint finish inside/outside we can provide this. More info


8. Repainting
Typically you will not have to repaint this product for 12-15 years providing the sikkens special cleaner and sikkens maintenance protector are used (this is provided with your window order). Whether the windows are painted or stained, the maintenance kit brings new shine to your windows and protects against the effects of weathering at the same time.
With regular use (twice a year, each spring and autumn) you can extend maintenance times and the life of the finish.
When repainting you should purchase Sikkens paint, lightly sand the window frames externally and re-apply one or two coats.

Apply Sikkens Special Cleaner (neat or thinned slightly with water) to a cloth and wipe the whole timber surface.

Hint: The Special Cleaner is not suitable for use on alkaline, waxed, oiled or porous surfaces. A test application on an inconspicuous area is recommended.








Afterwards apply the Sikkens Maintenance Protector evenly to the dry surface using the enclosed sponge. The Maintenance Milk dries in 10–20 minutes. The working temperature should be between 15 and 25 °C.

Hint: Do not apply in direct sunlight or to hot surfaces.








The most important points at a glance:
Sikkens Special Cleaner
Effective cleaning action / Ideal preparation for Sikkens Maintenance Protector / Dries with no residue / Water-borne / Removes ballpoint pen ink, pencil and rubber marks from PVC and metal.


Maintenance protector for windows
Water-repellent and soil-resisting / Extends maintenance periods / Freshens colour intensity and sheen / Environmentally sound / Easy to use / Application without sanding or masking with tape / Quick drying / No need to buff or polish after application.




9. Which window?
Our website provides comprehensive information to allow you to select your windows, however if you require any further information please do not hesitate to contact us in our Edinburgh office on 0131 525 6000.


10. What reduced VAT rates are available?
There are significant VAT savings which can be made on residential projects if the supplier of your windows and doors performs the installation. Full information is available at the HMRC Website

VAT regulation for new builds:
15% VAT on supply only
0% Vat on supply with installation
VAT regulation for conversions and reconstructions:
15% VAT on supply only
5% VAT on supply with installation.


11. Installation terms and conditions
Albo UK Ltd Installation Terms and Conditions

The price quoted for our standard installation includes:

• Fitting of windows and doors with screws or brackets supplied by us
• Expanding foam supplied by us
• Joining window or door frames with silicone where necessary
• Fitting of cills if ordered

All details of the positioning of windows, cills and doors will be specified on the relevant window or door plan. This will be agreed upon and signed off by the customer prior to installation. Any changes to the agreed positioning once installation has commenced will incur an extra charge to compensate for additional labour and material.

The finishing floor level is the level of the top of the final floor layer, for example carpet or tiles. When specifiying door measurements, the distance from the bottom of the lintel to this final floor layer needs to be provided. This will be agreed upon and signed off by the customer prior to installation. Any changes to the specified measurement will incur an extra charge to compensate for additional labour and material.

The minimum tolerance for gaps around our windows and doors is 15 mm to 20mm. If this gap is discovered to be less upon installation, it will be necessary to make the structural hole larger. This will incur an extra charge to compensate for additional labour and material.

The warranty on windows and doors will commence from the date of installation.

Any delay or extra work required as a result of impeded access to the site will incur an extra charge.

The exact specification of doors and windows will be agreed upon and signed off by the customer prior to installation. Should this specification not match actual requirements extra work may be required to make good the installation, this will incur an extra charge to compensate for additional labour and material.

When replacing existing windows, we do not normally dispose of the old windows. We can however arrange this with prior arrangement.

A handover report will be provided to the customer once installation is complete. This will indicate that the customer is satisfied that the installation has been completed satisfactorily, and that the final payment will be made according to the agreed payment terms.

While we will endeavour to check the surface to be installed on, we can not take responsibility for faults caused by poor building work and preparation prior to installation.