Frequently Asked Questions (FAQ)

1. Quotes
2. Delivery
3. Terms and Conditions/Payment
4. Placing Orders
5. Guarantee/Warranty
6. Glazing
7. Finishing
8. Repainting/cleaning
9. Which window?



1. What can you tell me about quotes?
We provide potential customers with free quotes. The price offer built into a quote is valid for a period of 30 days from the date on the quote letter. All prices quoted include delivery, but are exclusive of VAT and installation.


2. How long will delivery take?
The company’s standard delivery time is approximately 6 – 10 weeks from receipt of the signed quotations, order form and 50% deposit.


3. What are the terms and conditions?
Full details are included with any free quote. A 50% deposit is due at the time the order is placed. 40% must be paid 7 days before delivery. 10% must be paid within 30 days of receiving your windows/doors.


4. Placing Orders?
Albo windows provide the customer with fully dimensioned drawings of all windows and doors/the quotation also contains all technical information on the type of glazing/u-value etc.
We ask that the customer checks the quotation thoroughly to ensure that we have interpreted their requirements correctly. The customer must sign off this quotation when placing an order.


5. Guarantee/Warranty
5 years for painting, hardware, glazing and door unit.
10 years for aluminium clad system.


6. Glazing
Our standard windows come with low energy double glazing with a U-value of 1.1w/m2K, all glazing units are argon or krypton filled to improve the u-value. We offer a wide variety of glazing options including triple glazing and heat mirror. Of course all glass doors meet with the building regs part L and have safety glass fitted as standard. More info.


7. Finishing
Sikkens-Four-layer surface finish system; in-depth impregnation, colour impregnation, high pressure coating with 150 µm glazing. This advanced system provides a barrier against severe weather conditions whilst allowing the timber to breathe actively. Temperature and humidity changes are compensated for by the high elasticity of the paint coating resulting in a highly durable surface finish. If you require a different paint finish inside/outside we can provide this however due to the preparation work involved this will typically add 20% to the order. More info.


8. Repainting
Typically you will not have to repaint this product for 12-15 years providing the sikkens special cleaner and sikkens maintenance protector are used (this is provided with your window order). Weather the windows are painted or stained, the maintenance kit brings new shine to your windows and protects against the effects of weathering at the same time.
With regular use (twice a year, each spring and autumn) you can extend maintenance times and the life of the finish.
When repainting you should purchase Sikkens paint, lightly sand (sandpaper 250) the window frames externally and re-apply 1-2 coats.

Apply Sikkens Special Cleaner(neat or thinned with water to a maximum of 10%) to a cloth and wipe the whole timber surface lightly.

Hint: The Special Cleaner is not suitable for use on alkaline, waxed, oiled or porous surfaces. A test application on an inconspicuous area is recommended.








Afterwards apply the Sikkens Maintenance Protector evenly to the dry surfaře using the enclosed sponge. The Maintenance Milk is dust dry in 10–20 minutes. The working temperature should be between 15 and 25 °C.

Hint: Do not apply in direct sunlight or to hot surfaces. Your windows will shine like new and be protected against the weather.







The most important points at a glance:
Sikkens Special Cleaner
Effective cleaning action / Ideal preparation for Sikkens Maintenance Protector / Dries with no residue / Effective on the surface / Water-borne / Removes ballpoint pen, ink, pencil and rubber marks from PVC and metal

Maintenance protector for windows
Water-repellent and soil-resisting / Extends maintenance periods / Freshens colour intensity and sheen / Environmentally sound / Easy to use / Application without sanding or masking with tape / Quick drying / No need to buff or polish after application




9. Which window?
Our website provides comprehensive information to allow you to select your windows, however if you require any further information please do not hesitate to contact us in our Edinburgh office.